Veterans UK: contact us – GOV.UK

Veterans UK helpline

The Ministry of Defence’s Veterans UK helpline provides assistance on many issues including benefits, housing and welfare.

Email: veterans-uk@mod.gov.uk

Freephone (UK only): 0808 1914 2 18

Telephone (overseas): +44 1253 866 043

Normal Service 8.00 am to 4.00 pm Monday to Friday

When the helpline is closed, callers in need of immediate emotional support will be given the option to be routed to The Samaritans 24 hour helpline.

Information about bereavement compensation as well as support and guidance for the families and dependants of deceased armed forces personnel and veterans.

How to get help from the Veterans Welfare Service.

Armed Forces Pension enquiries

Phone: 0800 085 3600
Phone (from overseas): 0044 141 224 3600
Phone (military): 94560 3600

If you are not satisfied by the service you have received, there are a number of ways you can make a complaint or ask for an independent body to help you.

For media enquiries about Armed Forces Pension Scheme, War Pension Scheme, Armed Forces Compensation Scheme or the Welfare support we provide.

Fraud

Tell us if you think someone is committing fraud.

Telephone: 0800 345 7471

Find out how to apply for access to personal data held by the Ministry of Defence (MOD).

Read about the FOI Act and how to make a request, check our previous releases to see if we’ve already answered your question and make a new request by contacting us using the details below.

• name (title, first name and surname)
• a postal address and or email address for reply
• include a description of the information required (please be as specific as possible)

We will deal with your request as quickly as we can, and will aim to let you have a response within 20 working days. If for any reason we are unable to let you have a response within 20 working days we will contact you as soon as possible explaining the reason for this.

Email: cio-foi@mod.uk

Not to be used for requesting your own information (Subject Access Request), service records including for deceased relatives, or pension enquiries.